Frequently asked questions
How is SpreadMarket.com regulated?
SpreadMarket.com is a trading name of ayondo markets Limited and ayondo portfolio management GmbH.
ayondo markets Limited is a company registered in England and Wales under register number 03148972. ayondo markets Limited is authorised and regulated by the Financial Conduct Authority, FCA Register number 184333.
ayondo portfolio management GmbH is a company registered in the commercial register of the local court (Amtsgericht) Frankfurt a.M. under the registration number HRB 102933. ayondo portfolio management GmbH is authorised and regulated by the Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin Register number 145765.
How long has SpreadMarket.com been established?
SpreadMarket.com has been conducting business as a registered trading name of ayondo markets Limited since September 2016.
What are your trading hours?
Our phone lines are open for trading enquiries between the hours of 2200h on Sunday night and 2215h on Friday night UK time (+44 (0)20 3326 2135).
Our phone lines are open for customer service related queries between 07:00 and 18:00, Monday to Friday. Outside of business hours, please send an email to email@example.com - your query will then be processed on the next working day.
Please send any trading or customer services related queries to the email above.
Please note that our online trading service is available 24 hours a day between 2200h on Sunday night and 2215h* on Friday night.
*Trading may be unavailable up to 1 minute before we close at 2215h on Friday night.
How can I retrieve my password?
You can retrieve your password by going to the TradeHub® Live or Demo login page, select ‘Forgot Password’ and then follow the instructions.
How do I retrieve my username?
To retrieve your Username, please email our client services department.
How do I activate automatic execution?
Automatic execution of trading signals is activated in three easy steps:
1. Simulate a portfolio of Top Traders
In the menu bar click "My Portfolio" and then "Create Portfolio". Then select the Top Traders for your portfolio by dragging them with your mouse into your Portfolio. Then at the very end of the webpage click "Execute on Demo account”. You can test your Portfolio for 21 days.
2. Open and connect account
If you're satisfied with the testing phase, you can now execute your portfolio onto a live account with an account size of £1,000 or more. On the "Create Portfolio" page, simply click "Execute on Live Account", and then follow the account opening process from SpreadMarket.com.
3. Activate Portfolio
Once you have finished the account opening process, and you have funded your account, you can finally execute your portfolio. We strongly recommend that you set your Loss Protection as well.
What is the reason for differences in performance between the Top Trader and my account?
To mirror the exact performance of the trader is near to impossible due to the following factors:
At the exact point of connecting your account and activating automatic execution, the traders current open positions can be opened on your account if you wish, but at the current available price. Many customers compare the account connection time with the same time in the traders transaction history. All the trades shown in the transaction history have already been concluded. There is always the possibility of slippage when markets are highly volatile. Slippage means for example when your top trader gets a price of 1.2453, you however get 1.2454, as the moment the trade was entered the Market moved extremely fast thus the price jumped within milliseconds. For these deviations we cannot be held responsible or take any liability.
How do I assemble a portfolio?
When we talk "Creating a Portfolio", we mean the compiling of several Top Traders for an account. You can find both in the Rankings List and in the trader profiles a button which enables you to place a trader into your portfolio. On the Create Portfolio page, you can look at your portfolio and view a chart of both the individual trader’s capital curves as well as your adjusted aggregate capital portfolio. These capital curves relate directly to the historical past performance.
How does the Loss Protection work?
The Loss Protection is triggered when the account balance (including open positions in profit or loss) reaches or falls below the amount defined by you.
The Loss Protection is not a Guaranteed Stop. The value chosen by You as your Loss Protection does only represent the threshold value at which the closing of all positions will be initiated. Therefore the actual amount after all positions were successfully closed may be less than the value chosen by You as your Loss Protection due to the state and movement of the corresponding markets at the time of closure of your positions.
Please also take into account that any position opened or modified by you, will not be closed by the Loss Protection process as described above.
The trader is in a loss phase, but I don' t have that much money on my account?
The losses displayed from the Trader refer to the Trader account size and quantities traded by him. The trades routed through and executed onto your account are set proportionally in accordance to your account size. You only trade in relative proportion to your personal account size.
What happens to open trades when I disconnect a Trader?
As soon as you disconnect your trader and have open positions from him, all open positions will be closed.
Can I adjust my open Follower positions that were generated by my Top Traders?
Yes. As a follower you can change the Stop-Loss and Take Profit levels to suit your needs. Simply log into the trading platform TradeHub with your user data and amend the open position by clicking on it and selecting "Linked Orders". It is also possible to close the positions generated by your signal providers. In order to do this you can either close it via the TradeHub platform or via the open trades overview section on the WeTrade platform.
Can I see if a Top Trader is currently online and how much he is trading?
Generally, we can only tell how many trades a trader carries out per month and how long he is on the market for on average based on his past. Additionally, each user can use statistics like the trade history.
The trading strategy description in the Profile can be helpful, too.
Trade history: What does "Exit" mean in the signal column?
"Exit" means that the trader manually closed the position.
Trade history: What do the blue and red symbols in the L/S column stand for?
The blue symbol stands for "going long", this means that it is a trade betting on rates going up.The red symbol "going short" stands for a trade betting on falling rates.
How is the TRS defined?
Essentially, the ‘Trader Risk Score’ (‘TRS’) is primarily based on the money management of a Top Trader and their appetite for (and use of) leverage. We use various smoothing algorithms so that changes in Top Trader’s behaviour can be reflected almost instantaneously whilst keeping ‘noise’ to a minimum
This concept can provide Followers with an indication of the associated risk (and consistency) of a Top Traders’ money management. It allows us to alert followers to any significant changes in a Top Trader’s approach to risk.
The TRS continuously aggregates individual Top Trader data over a period of time in order to produce a TRS between 1 (lowest perceived risk), and 10 (highest perceived risk). The score is aimed to reflect the current ‘riskiness’ of the Top Trader. The score does take into account time and therefore, if a Top Trader changes his approach to risk/money management over time, the TRS will change accordingly.
How does the TRS work in reality?
We offer products on a leveraged basis (only a portion of the overall trade size needs to be lodged as margin). Leverage is set on a per product basis and all Top Traders trade on a standard set of products bearing the same leverage rates. However, the extent to which a Top Trader utilises the overall leverage on his/her account (ratio between cash balance and total size of open positions) differs from one Top Trader to another.
How can I start the Trading Career?
Your career will start automatically when you enter your first trade.
Which key figures are important for a risk analysis?
The following values must be taken into account in your risk strategy because followers pay particular attention to them:
The Maximum Drawdown is the deepest level of the capital curve measured in percent. An example: The balance of a trader is €150,000 and his biggest loss was €24,000 (making his balance €126,000). This means that his max. drawdown was 19.04%. You can now draw conclusions about his risk profile because, if a trader risked 19.04% in the past, in order to achieve his performance, it is likely that he will do this again in future. Every follower should take this into account.
Volatility portrays the standard deviation. In simple terms, it shows the value of fluctuations in percent. We recommend using comparative values. E.g. how volatile was the DAX in the same analysis period (look for the VDAX – volatility DAX). Or how volatile was gold etc. Sharpe Ratio: The Sharpe Ratio compares performance in relation to volatility and then compares it to investments without risk (e.g. German Federal Bonds). If the value exceeds 1.0, it is worth investing in, in contrast to a risk free investment.
Followers prefer a performance of five percent each month rather than 30 percent in one month and -6 percent the next month.
Where can I see how much I have earned?
Please go to "My compensation". Here, for each trade that was automatically routed through, the volume and your commission is displayed. The more followers you have, the higher the volume. Real Money Traders have a higher compensation than Virtual Money Traders. The following month, you can create an invoice for the previous month. The minimum invoicing amount is €/GBP 25. Please send the invoice to firstname.lastname@example.org
I am a Virtual Money Trader, what do I need to consider when placing an order?
The following risk parameters apply when entering orders:
The risk per position (Risk per Trade, RPT) must not exceed 10%.
The overall risk of all open positions may not exceed 50%.
The maximum number of open positions may not exceed 40.
A maximum of 25% margin of the total capital can be used when for positions overall.
If the capital available for trading sinks below 20% of the initial deposit (equivalent reference value € 100,000) no further positions may be opened.
Is my money safe?
Yes, your money is safe. As an FCA regulated firm we are obliged to segregate all the retail clients’ funds from the company funds. Additionally, under the Financial Services Compensation Scheme (FSCS), client deposits are guaranteed up to a limit of £50,000. For more information visit the FSCS website.
What is FSCS?
The FSCS is the UK’s compensation fund of last resort for customers of authorised financial services firms. FSCS may pay compensation if a firm is unable, or likely to be unable, to pay claims against it. This is usually because it has stopped trading or has been declared in default.
What happens if SpreadMarket.com defaults?
If SpreadMarket.com goes into liquidation, it would be considered a ‘primary pooling event’ in the FCA handbook. In case of a ‘primary pooling event’, a client’s main claim is for the return of the client money held in the client money bank account. A client may be able to claim for any shortfall against money held in a firm’s own account. For that claim, the client will be an unsecured creditor of the firm.
If after the liquidation of the company, any client claim is not settled in full the client could approach the FSCS. The FSCS would be able to cover the shortfall to the extent of £50,000 per person. Please refer to FSCS website for more details
How can I deposit funds?
You can deposit funds instantly on our trading platform TradeHub® using a debit/credit card. Alternatively you can deposit funds via a bank transfer. After opening an account at SpreadMarket.com you’ll receive an Email with detailed descriptions of the different deposit options including bank account details. For more information, or to fund your account now, please go to our Funds Management page.
How can I withdraw my money?
You can withdraw funds by accessing your account and selecting either a credit/debit card transfer or a bank wire transfer. Please note we do not return funds by cheque and we will only send funds back to source.